Your questions answered

Welcome to the Sparkle Sisters' frequently asked questions page. We understand you might have queries before booking our cleaning services, and we're here to provide clear and helpful answers. Find out everything you need to know about our trustworthy and professional cleaning solutions in Bristol. Please do not hesitate to contact with anymore questions.

Frequently asked questions

At Sparkle Sisters, we pride ourselves on transparency and exceptional service. We've compiled a list of common questions to help you understand our process, policies, and commitment to delivering a sparkling clean home or business. If you don't find what you're looking for, please don't hesitate to contact us.

What payment methods do you accept?

At the moment we only accept bank transfer or cash, this is to ensure are services are easy and convenient to a wide range of customers

Is there a cancellation policy?

Yes, we have a cancellation policy in place. We kindly request notice for any cancellations. Please Cancel within 24hours before your clean is due to start.

Do you provide your own products or do I need my own?
Sparkle Sisters provides all the necessary cleaning products and equipment to ensure a thorough and sparkling clean. You do not need to supply your own.

What does a standard clean include?
Our standard clean includes a comprehensive tidying and sanitising of common areas. For a detailed breakdown of what's included, please visit our "Our Cleaning Services" page or contact us.

What hours do you operate?
Our operating hours are flexible to accommodate your needs. Please contact us to discuss availability and schedule a convenient time for your cleaning service.

How long does an average clean take?
The duration of an average clean varies depending on the size of the property and the specific services requested. We can provide an estimated time upon booking your service.

How do customers usually book a cleaning?
Most customers book our cleaning services via email, Facebook, or by sending us a text message. Feel free to use the method that is most convenient for you.

What should I do before your arrival?
To ensure an efficient and effective clean, we recommend tidying up any personal belongings and ensuring clear access to the areas you'd like us to clean before we arrive.

Trust and experience you can rely on

We understand that inviting cleaners into your home or business requires trust. At Sparkle Sisters, we bring extensive experience in both domestic and commercial cleaning. We are fully insured, and all our staff are DBS checked, ensuring your peace of mind and a professional service every time.